Terms & Conditions

TERMS AND CONDITIONS

 

Funswim is a provider of outdoor activity, swim and leisure wear. Specializing in Baby and toddler swimwear, Surf and beach wear and Buffs.  Funswim was created in 2010 by Jenny, a professional swimming teacher and lifeguard, after having children of her own she realised the needs of parents and children whilst they are learning to swim gaining confidence in the water.  We have all you need to accessorize your healthy outdoor living.

Funswim has all you need to make your babies first experience in the water a happy one.  As they progress we can provide all swimming products they need to give confidence in the water.

We have a huge selection of swim nappies by brands such as Bambino Mio, Splash about and Konfidence.  Float Jackets and baby wetsuits to give warmth and confidence in the water.  If you are also in need of special needs adult swimwear or Adult swimming jackets for that extra help in the water we can help.

For your beach and surfing holiday we have beach shoes, wetsuit sox and children’s shortie wetsuits.

For your outdoor wear we have a wonderful range of Buffs with amazing designs, original buffUV protection buffMerino Wool buffPolar buff and even ones for your dog!

We also stock a wide range of baby and children’s sunglasses which are all to a high standard of UV protection.  We also have a small range of children Ski goggles and ear defenders.

POSTAGE:

We will make every effort to deliver within the time stated on Funswim.co.uk but we will not be held liable for any loss caused to you by late delivery.

If the product is not delivered within the estimated delivery time which we quote, please contact us by telephone or email and we will try to ensure that you receive your order as quickly as possible.

Please note that for items sent by Royal Mail 1st and 2nd Class post, Royal mail states that only items still not delivered after 15  working days can be officially classified as lost.  If you prefer, you may cancel your order and we will refund the money you have paid (your order will therefore not be processed until after the official Royal Mail 15 working day lost period).

Please order from us with enough time to prevent any loss or disappointment resulting from the delivery time as we cannot be responsible for this.

This does not affect your statutory rights as a consumer.

Delivery options

  • Free Delivery Royal Mail 1st Class delivery within 2 – 3 working days.
  • Next Day Delivery – Royal Mail Next working day delivery by 1pm
  • Standard International Delivery – Airmail

EXCHANGE:

If for some reason the item is not suitable contact us first to discuss with us your needs. If an exchange is needed please return the item with full details and an exchange will be put in the post, (2nd class unless otherwise specified).

Address:
Funswim, Thurgarton Road,
Aldborough, Norfolk, NR11 7NY

You will be responsible for the item until it reaches us.  For your own protection we suggest you is a secure delivery method which requires a signature upon delivery.

UNWANTED ITEMS:
You can return an unwanted product within 30 days of the purchase date.  We will refund you any money paid for that product.  The product must be in an ‘as new’ condition complete with all packaging and components.

You will be responsible for the item until it reaches us.  For your own protection we suggest you is a secure delivery method which requires a signature upon delivery.

If your returned product is not in this ‘as new’ condition we reserve the right not make a refund.

FAULTY GOODS:

If you receive an item from us which is faulty, which you did not order or any other reason which is our fault please contact us by email – jenny@funswim.co.uk to inform us within 30 days of receipt and we will arrange a refund or a replacement and will also refund the actual cost of return postage up to a maximum of £5.00.

You will be responsible for the item until it reaches us.  For your own protection we suggest you is a secure delivery method which requires a signature upon delivery.

COMPLAINTS:

If our service does not meet your expectations please do not hesitate to contact our customer service department via email – jenny@funswim.co.uk and we will endeavour to deal with and resolve the issue within 48hours.